At FunLoot, we strive to ensure your satisfaction. If you encounter any damage or issues with your product, please take a photo of the item and contact our customer service team at support@funloot.com within 24 hours of receiving the product. Our team will be happy to assist you.
To claim a refund, the original receipt or invoice must be provided.
- You have the right to return purchased products and receive a full refund within 24 hours of delivery, provided the product is still sealed in its original wrap and packaging. Any opened or tampered products cannot be returned.
- Refunds may take up to 8 working days to process and up to 30 days to reflect on the card used for the purchase, subject to product condition checks.
- If a refund is approved by FunLoot after dispatch, please note that certain fees, such as delivery costs or gift wrapping charges, will not be refunded.
- Products purchased on sale or discount cannot be refunded.
- Digital codes and cards (e.g., iTunes, Xbox, PlayStation, Spotify, etc.) cannot be refunded once ordered. For issues with digital cards or products, customers should contact the respective platform directly.
Sale items
- Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We understand that sometimes you may need to exchange a product. Here’s how we can help:
- To claim an exchange, the original receipt or invoice must be provided.
- Products can be exchanged within 3 days of purchase if proven to have manufacturing defects after sending the product to the supplier for assessment.
- All bundled items must be returned for an exchange.
- Products purchased on sale or discount cannot be refunded but may be exchanged within 3 days of purchase if manufacturing defects are confirmed by the supplier.
- Gift cards and digital products cannot be exchanged.
Thank you for choosing FunLoot—we’re here to make your collectibles experience seamless and enjoyable!